The staff here was attentive, the bed comfy, room spacious and new, and the food was tasty with plenty of choices.

High level service and very clear facilities (SPA and restrant)

nice hotel for the price. close to the city but requires a short taxi ride. hotel is used mostly for large groups and events and is noisy late at night on the weekends.

noise late at night. no alarm clock in the rooms.

We had a pleasant stay at a conveniently located hotel in the Old Town. The rooms were well-equipped and had nice, bright furniture. The reception desk staff was kind and helpful, and we were impressed by their fast and efficient communication before our arrival. The breakfasts were tasty and served in a refreshing restaurant on the lower floor. we would recommend this hotel for its great location, comfortable rooms, and friendly staff.

We chose this hotel only because it was within walking distance of the Divine Mercy Convent in Lagiewniki. There is a restaurant and we found it adequate. Breakfast was included in our package which was sufficient but unchanging. The hotel was adequate for our purpose but I would have liked to have had a hot water kettle to make a cup of tea or coffee in the evening. On the whole the staff were pleasant enough although smiles were rare. Although I said below I would recommend this hotel, this is purely for conference/congress at the Divine Mercy Shrine. I would not recommend it for a holiday. We did not try any spa treatments whilst there so cannot comment on that side of the business.

Although our first two days were spent in another hotel due to overbooking, Hotel City Spa covered the costs and we were not out of pocket. After two days we moved to Hotel City Spa and, on arrival, were put in Room 5 right next to the "banqueting hall" where an "oompahpah" band was playing full blast. Fortunately it didn't last long (45 mins). The hotel is frequently used by teenage school children on school trips. The children ran riot being very noisy, thumping and banging and running of feet, without a thought for disturbing other guests (we also experienced the same problem with a different group from Norway who were much more noisy and inconsiderate at the first hotel we stayed in before transferring to Hotel City Spa).There are no porters to help with luggage. There are no complimentary drinks or hot water kettle in the room, the room does not have a safe, there is no room service even though it says there is in the hotel literature. Housekeeping provided us with extra pillows and towels, however, a change of towels and a cursory wipe of the toilet was all that was done during our stay. We made our own beds for the week we were there as on returning to the room after our first and second day out the beds were still unmade.

The location was quiet and the staff were caring. The breakfast was savoury and provided with tea/ coffee. The service was good during all my good stay😃

This hotel is perfect for everyone who is looking for a peaceful and quiet stay. The staff were very helpful and the rooms were spacious and clean. The breakfast selection was excellent, with a variety of options.

The hotel could benefit from some remodeling.

the spa, the breakfast

the swimming pool should be take out it is only 5 meters long! slow internet!

This place offers good service, delicious food, and excellent wifi.

You have the most wonderful staff who were very kind and helpful. Better than some five star hotels!

More vegetarian options on the restaurant menu!

Incredible food, overall modest place.

excellent staff, good services, and peaceful location close enough to the hotel's restaurant and tram station. savoury breakfast with a good choice of food. relaxing experience there.

Clean room, helpful staff, daily cleaning, rich breakfast and good food in the restaurant. Pleasant stay, would return.

I was pleasantly surprised by the spaciousness and cleanliness of the room at City Sm Business & Spa. The bed was comfortable, and the bathroom was well-maintained. The breakfast selection was varied and delicious. The hotel's convenient location near public transportation made it easy to explore the city. I had a comfortable and enjoyable stay.

The breakfast offers a variety of delicious options and the staff is attentive and provides excellent service.

The staff was helpful and friendly, the room was clean and comfortable, the breakfast was delicious with a wide variety of dishes, the spa staff was nice and friendly.

It was all superb.